Daily Archives: 29/06/2013

Letter of Appreciation from Syabas

Letter of Appreciation from Syabas Chief Operating Officer to the Chairman

Letter of Appreciation from Syabas Chief Operating Officer to the Chairman

Just to share with all, the TPP8A guard-house was built and handed over by developer to the RA with a very substandard electrical wiring and plumbing works  and without connection to TNB and Syabas,  without building plan approval from the Majlis too. (anywhere, the RA had obtained the guard-house Building Permit on 13th June 2012 through our very own effort).

For your information, since the RA took over the management / maintenance of the guard-house from the developer on 15/11/2011, we had spent over few thousands ringgit to revamp all the water piping works after over 10 incidents of pipe ruptured after the meter and over 5 incidents of pipe rupture reported to the Syabas  between the main to our meter from time to time.

Some pipe ruptures were noticeable while many cases were happened beneath the drain  culvert or buried under the ground. Our water charges went up as high as RM250 per month at one time due to un-noticeable water leakage.

surge

Before we upgraded the lightning surge protection and earthing system, the sensitive boom gate card readers were always receiving complaints for been malfunctioning

Besides plumbing problem, the inferior electrical wiring works also had cost us several thousands to upgrade and  to repair many damages  resulting from poor earthing system and under-specification Earth Leakage Circuit Breaker (ELCB) being installed. The damages we encountered including burned off computer mother board and com-board, surge protector, boom gate controller chips, card reader malfunctions.  According to our boom gate maintenance engineer , all these were caused by poor wiring, poor ELCB and high impedance or poor earth wire against the occasional lightning surge at our guard-house.

151.0 Ohms High Resistance Reading   Recommend to lower to 1 Ohms and below.

151.0 Ohms High Resistance reading before upgrading works
Engineer recommended reading below 1 Ohm.

The amount spent on repair, upgrading  and maintenance of plumbing and electrical wiring works did not include over 12k on connection fees and mandatory contribution to Syabas and TNB.

Being caring, responsive and apprehensive to his client and the general public,  a good governance corporate entity like Syabas did show some appreciation for saving  their water from running off via the ruptured pipe incidents frequently reported by our RA. From our experience, Syabas will attend our complain within 24 hour. Thumbs up to Syabas for its overall efficiency.